When you’re walking along the street and someone passes you by in the opposite direction:
Do you look at them in the eye and smile?
Do you greet them and say hi or hello?
Do you wait for them to greet you?
Do you just walk on by, not knowing what to do?
Or do you keep your head down, not looking at them, and not making any contact whatsoever.
Sam Walton, the founder of Wal-Mart, taught all his employees
‘The 10-Foot Rule’.
‘I promise that whenever I come within 10 feet of a customer, I will look them in the eye, greet them and ask if I can help them.